TERMS & CONDITIONS

Cancellations, Non-Refundable Booking Fees and No-Shows

For some appointments, Beauty by Sophie will take a non-refundable booking fee via Fresha. This will go towards the final balance of your service(s).

If you do not arrive for your appointment or cancel/re-schedule within 48 hours of the start of your appointment, your deposit will be retained by the salon.

If you know you are unable to attend your appointment, please let me know as early as possible so we can re-schedule your appointment, transferring your booking fee where we can.

Beauty by Sophie reserves the right to ask for payment in full before a booking will be made. If this is done, this amount will be treated the same as a booking fee and will be retained in full upon late cancellation or no-show.

If no booking fee is taken and you cancel within 48 hours, Beauty by Sophie reserves the right to ask for a late cancellation charge of 50% of the total appointment cost, then payment in full in advance, to book any future appointments.

If you do not show for your appointment and haven't contacted the salon, you may be removed from the online booking system. Please contact us to book a new appointment, we will require payment in full, in advance of any new appointment.

Lateness

Please let us know if you are going to be late for your appointment, I can usually allow for a few minutes, however I may have clients after your appointment. So if you are more than 15 minutes late, I may cancel your appointment and the above cancellation terms will apply.

Patch Testing

For all new tint clients, I will need to carry out a patch/sensitivity test at least 48 hours before your appointment.

 

​Complaints and Feedback

My priority is for you to be completely satisfied with the service you receive from Beauty by Sophie. I run a professional business and aim to deliver the highest standards in everything I do.

If you are not happy with the service you receive, please tell me either before you leave the salon, or as soon as possible once you have left. Under no circumstance do I offer a refund for any service. If you are unhappy with your end result I must be given the chance to rectify the issue. I will listen to your feedback and ask any necessary questions to understand your complaint. If you alter your service/treatment elsewhere, I will not be able to rectify any problems and will be unable to offer any sort of resolution.

Other Terms & Conditions

Some of our services/treatments will come with their own specific terms and aftercare. These will be highlighted individually either upon booking, consultation or at your appointment. Please make sure this after care is followed as it is vital to your treatment results.